Privacy Policy


Glory pet Limited: Safeguarding Your Trust, Every Step of the Way

At Glory pet Limited, we respect the privacy of our customers, partners, and website visitors. This policy outlines how we collect, use, disclose, and protect your personal information. By engaging with us, you consent to the practices described below.

1. Information We Collect


We gather data to enhance your experience, fulfill orders, and improve our services. This includes:

  • Personal Data: Name, email, shipping address, phone number, and payment details (when applicable).
  • Usage Data: Website interactions, IP addresses, browser type, and preferences.
  • Business Data: Company name, role, and contact information for B2B partnerships.
  • Voluntary Submissions: Feedback, surveys, or inquiries shared via our platforms.

2. How We Use Your Information


  • Order Fulfillment: Process payments, ship products, and manage returns.
  • Communication: Send order updates, newsletters, or promotional offers (opt-out available).
  • Service Improvement: Analyze trends, personalize recommendations, and optimize our website.
  • Legal Compliance: Comply with regulations (e.g., tax reporting, anti-fraud measures).

3. Sharing Your Information


We may disclose data to:

  • Trusted Partners: Shipping carriers, payment processors, or marketing agencies (subject to confidentiality agreements).
  • Legal Authorities: Respond to subpoenas, court orders, or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or asset sale (your data will be transferred with appropriate safeguards).

4. Data Security


  • Encryption: Secure payment processing and data transmission via SSL/TLS protocols.
  • Access Control: Restrict data access to authorized personnel only.
  • Regular Audits: Monitor systems for vulnerabilities and update security measures.
  • Third-Party Compliance: Ensure partners adhere to strict data protection standards.

5. Your Rights


You may:

  • Access: Request a copy of your stored data.
  • Correct: Update inaccurate information.
  • Delete: Request data removal (subject to legal obligations).
  • Opt-Out: Unsubscribe from marketing communications at any time.
  • Lodge a Complaint: Contact regulatory authorities if unresolved.

6. Data Retention


We retain your data only as long as necessary for business purposes or legal requirements. For example:

  • Orders and payment records: 1 years (to honor warranties or resolve disputes).
  • Marketing preferences: Until you opt out.
  • Website cookies: 1 months (to personalize your experience).

7. Cookies and Tracking


We use cookies and similar technologies to:

  • Improve website functionality.
  • Analyze traffic patterns.
  • Personalize content.
    You may disable cookies via your browser settings, though this may affect site performance.

8. International Data Transfers


As a global company, your data may be transferred to countries with different privacy laws. We ensure compliance with frameworks like the EU-U.S. Privacy Shield and use standard contractual clauses to protect your rights.

9. Policy Updates


This policy may evolve to reflect legal changes or business needs. Revisions will be posted here, with significant updates communicated via email or in-app notifications.

10. Contact Us


For questions or concerns, reach our Privacy Team at:

  • Email: [email protected]
  • Address: RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI , HONG KONG

Thank You for Choosing Glory pet Limited
Your privacy is integral to our mission. We are committed to building trust through transparency and responsible data stewardship.