Shipping & Returns

Free Worldwide Shipping

  • Cost: Every order ships free of charge via a fully-tracked service.

  • Dispatch time: 1 – 3 business days after payment confirmation.

  • Tracking: A link is emailed as soon as the parcel is collected by the carrier.


14-Day “No-Questions-Asked” Return Period

  • You may return any item within 14 calendar days of the delivery date for any reason.

  • Items must be unworn, unwashed, and must include all original tags, labels, and packaging.

  • Contact our support team (cengpanr33703@126.com) to obtain a Return Authorization (RA) number before sending anything back.


Refund Timing

Payment MethodWe issue the refund*When funds reach you**Notes
PayPalWithin 14 days of approving your return (up to 30 days where local law requires)Immediately after PayPal processes
Credit / Debit CardWithin 3 business days3 – 10 business days, depending on your bank
Apple Pay / Google Pay / Shop PayWithin 3 business days1 – 5 business days

* Counted from the date our returns team approves the item.
** Actual posting speed depends on your payment provider or card-issuing bank.


Return Shipping Costs

  • Buyer responsibility: Customers pay the cost of sending items back, including any return-side customs duties or taxes.

  • We strongly recommend an insured, trackable service; we are not liable for returns lost in transit.


PayPal-Specific Requirement

  • Refunds to PayPal accounts are always processed within 14 days after return approval.

  • In regions where consumer-protection law stipulates a longer period, we comply with the legal maximum of 30 days.


Multi-Currency Support

  • Checkout automatically displays prices and charges you in your chosen currency, eliminating conversion fees on our side.

  • Supported currencies include (but are not limited to): EUR,GBP,USD,etc. and many more.

  • The currency selector appears at the top of every page and on the checkout screen.


Refund Procedure

  1. Email cengpanr33703@126.com with your order number and return reason.

  2. We’ll send you a pre-paid return label within 2 business days.

  3. Drop off your package at RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI , HONG KONG within 7 days.

  4. After inspection, we’ll process and confirm your refund via email.


Need assistance? Email cengpanr33703@126.com responds within 24 hours.