Shipping & Returns
Free Worldwide Shipping
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Cost: Every order ships free of charge via a fully-tracked service.
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Dispatch time: 1 – 3 business days after payment confirmation.
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Tracking: A link is emailed as soon as the parcel is collected by the carrier.
14-Day “No-Questions-Asked” Return Period
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You may return any item within 14 calendar days of the delivery date for any reason.
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Items must be unworn, unwashed, and must include all original tags, labels, and packaging.
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Contact our support team ([email protected]) to obtain a Return Authorization (RA) number before sending anything back.
Refund Timing
| Payment Method | We issue the refund* | When funds reach you** | Notes |
|---|---|---|---|
| PayPal | Within 14 days of approving your return (up to 30 days where local law requires) | Immediately after PayPal processes | |
| Credit / Debit Card | Within 3 business days | 3 – 10 business days, depending on your bank | |
| Apple Pay / Google Pay / Shop Pay | Within 3 business days | 1 – 5 business days |
* Counted from the date our returns team approves the item.
** Actual posting speed depends on your payment provider or card-issuing bank.
Return Shipping Costs
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Buyer responsibility: Customers pay the cost of sending items back, including any return-side customs duties or taxes.
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We strongly recommend an insured, trackable service; we are not liable for returns lost in transit.
PayPal-Specific Requirement
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Refunds to PayPal accounts are always processed within 14 days after return approval.
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In regions where consumer-protection law stipulates a longer period, we comply with the legal maximum of 30 days.
Multi-Currency Support
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Checkout automatically displays prices and charges you in your chosen currency, eliminating conversion fees on our side.
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Supported currencies include (but are not limited to): EUR,GBP,USD,etc. and many more.
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The currency selector appears at the top of every page and on the checkout screen.
Refund Procedure
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Email [email protected] with your order number and return reason.
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We’ll send you a pre-paid return label within 2 business days.
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Drop off your package at RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI , HONG KONG within 7 days.
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After inspection, we’ll process and confirm your refund via email.
Need assistance? Email [email protected] responds within 24 hours.